Ernst Team Answers
Receive a Call in 10 Minutes or Less.
Buying or selling — your call comes from a licensed agent whose job is pairing you with the right member of our team.
Buying? Selling? We'll answer.
ETA stands for Ernst Team Answers.
It also stands for exactly what you think it does.
Use our Home Search and click Request a Tour on any active listing — or ask for a Home Evaluation on the one you own. Either way, the clock starts. Your call comes from our ETA Concierge: a licensed agent whose job isn't to sell you anything. It's to listen to the why behind your move — and pair you with the agent on our team who matches it.
Same button. Very different ten minutes.
Your request becomes a "lead" — handed to whichever random agent is next in the queue. They didn't choose you. You didn't choose them.
Your request goes to our ETA Concierge — a licensed agent who listens to why you're moving, then pairs you with the agent who matches it. In 10 minutes or less.
Matched, not assigned
The big sites match you with whoever's next. We match you with whoever's right.
Every agent on our team is different on purpose — different neighborhoods, different specialties, different kinds of moves. Your why might be more space, a downsize, a relocation, a first home. The ETA Concierge's one job is matching that why to the agent who's guided it before — and telling you why they're the fit.
An algorithm has never stood in your kitchen.
Online estimates guess. We work directly with you to get an exact estimate — and a recommended price. After your ETA call, your agent will reach out to schedule a listing appointment at your home: we walk it with you, room by room, and show you exactly how The Ernst Team would prepare, price, and market it. You'll see how we work before you sign anything.
The match matters just as much on this side: a longtime home, an estate, an investment property, a house that needs a little love — different whys, different listing agents. You get the one who's sold your kind of home before.
ETA < 10min applies here too.
The most advanced feature on our search is a person
No AI voices, chatbots, or pressing 1 for hold music. When you reach out to this team, a human being picks up the phone and calls you — because our slogan has always been We Answer the Phone. Now it comes with a number.
Built in-house. Built for you.
We build this search ourselves, right here — which means new features arrive constantly, tailored to how our clients and agents actually work: smoother transactions, clearer communication, better outcomes.
Everything we build next is already yours.
Questions
Do I have to work with the agent you match me with?
Does ETA cost anything?
I already have an agent — can I still use the search?
What happens at a listing appointment?
What if I reach out at midnight?
ETA response time applies to tour requests and inquiries received 8am–8pm ET, 7 days a week.